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The Golden Rule
I have often in life come across situations that remind me of something my father, who has recently passed, used to tell me. He told me to treat others as you wish to be treated. Sometimes it’s easy to forget that the needs of another, customers included, can be the same as my own. At the end of everyday though, I am a customer as well as a business woman.
I am not unlike most people. I wake up in the morning, get ready for work, and head to my local Timmies for my morning coffee. I appreciate my java made right to order as there is nothing that starts my day better then a good cup of coffee. Now I mention this specifically because recently, I was driving through getting my morning cup of heaven or so I thought… I went to take a big sip of my double double coffee and got a mouth full of coffee, cream and no sugar. Needless to say my day didn’t start well. It’s not my only recent experience as a customer that was less then savory. I purchased a brand new washer and dryer set and no sooner did I get the set delivered and installed, my husband showed me the same set offered by a competitor for 15% less then what I paid for it. Obviously that didn’t make me happy and when I contacted the company I purchased it through they offered an apology and policy but no refund or reasonable offer to appease me.
As a customer I want my voice to be heard. I want what I want, when I want it and how I ordered it at the best price. I’m sure many of you reading this feel the same way.
We want to offer that to you. As the customer relations manager, it is my business to make sure our customers are treated well. That if you have an order no matter how complex you can be sure that we will work with you to make sure it is manufactured to your specifications. Unlike my coffee the other day, we will listen and make your order exactly as specified. Not only do we provide you the highest quality compressed air products but if they are found faulty we offer an unmatched 6 yr warranty. If any part of our manufacturing process didn’t match up to that of our competition, why would we be so willing to stand behind our product with a warranty? To date we have had a less then 0.05% return rate.
Which brings me to price point, we do discuss a lot. I know as a customer how frustrating it is to pay more for something then I should have to. We never want a customer to feel that way. We offer a high quality product at the best price because you as a customer deserve the best.
So if you would like an excellent customer service experience and get a high quality product at a great price contact our sales team… because given the chance we will show you that we treat every customer as we would like to be treated.
Customers Relations Manager