All orders are processed and shipped within 24 hours of receipt. Orders are not processed, shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide and global shipping delays (such as those caused by COVID-19, holiday volumes, or inclement weather conditions) may have an impact on your estimated delivery date.
Customs, Duties, and Import Taxes
All fees imposed during or after shipping are the responsibility of the customer (Duties, taxes, etc.).
Damages and Missing Orders
If you received your order damaged, or if part of the order appears to be lost during shipping, please contact us immediately so we can help file a claim. A refund or replacement may be issued pending your cooperation during the claim process.
If your order arrives damaged, please save all packaging materials and damaged goods for claim evidence purposes. Notice of damage must be provided within 3 days of delivery.
If you have any questions, concerns, comments or feedback regarding your order, feel free to contact us! We typically reply within 24 hours